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Quality


For patients, quality of provided medical services is closely linked to their personal experience at a health care institution:

  • Is it easy to find it?
  • How am I received when I come to the clinic?
  • Are the employees wearing ID badges so that I can easily identify them?
  • Do I obtain information about necessary procedures and a treatment timetable?
  • Is my opinion taken into account when decisions about my health care treatment are made?
  • Am I the one who decides about passing on information that reveal my medical condition or treatment?
  • Do I receive instructions about appropriate use of medications?
  • How long do I have to wait for my scheduled control examination?
  • Are the hospital wards and rooms clean and orderly?
  • Is the staff friendly and helpful?
  • Is the food of good quality?
Increased emphasis is placed on assuring that patients can give a positive answer to the above questions. We are committed to fulfilling the wishes and expectations of our patients and all those in the health care sector who are interested in our services and contribute to impeccable functioning of the Clinic. In addition, we also take care of our surroundings.